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PAYMENT, CANCELLATION, AND REFUND POLICIES

New Cancelation Policy

DAILY

1-6 Night Stay Cancellation Notice Required

ANY TIME UP TO DAY OF ARRIVAL!

Processing Fees (see below for all applicable fees)

$9.95 REZGUARD FEE

WEEKLY

7-28 Night Stay Cancellation Notice Required

ANY TIME UP TO DAY OF ARRIVAL!

Processing Fees (see below for all applicable fees)

$9.95 REZGUARD FEE

GROUP

Any Length Stay Cancellation Notice Required

60 DAYS PRIOR TO ARRIVAL PER CANCELLED SITE

RezGuard does not apply to group reservations!

Processing Fees (see below for all applicable fees)

$75.00 PER CANCELLED SITE (ANY REMAINING BALANCE RETURNED AS A GIFT CERTIFICATE.)

MONTHLY

Cancellation Notice Required

60 DAYS PRIOR TO ARRIVAL

RezGuard does not apply to monthly reservations!

Processing Fees (see below for all applicable fees)

$250.00 PER MONTH CANCELLED (ANY REMAINING BALANCE RETURNED AS A GIFT CERTIFICATE.)

CABINS

Cancellation Notice Required

ANY TIME UP TO DAY OF ARRIVAL!

Processing Fees (see below for all applicable fees)

$9.95 REZGUARD FEE PLUS ANY APPLICABLE TAXES

No shows will result in forfeiture of the entire reservation fee for any length of stay.

CANCELLATION PROCESSING FEES FOR RV SITES:

  • Stay Length: 1 to 6 nights – $9.95 (see below for all applicable fees)
    • Cancel up to the day of arrival and receive a gift certificate in the amount of your deposit, less $9.95 reservation processing fee which includes RezGuard.
    •  
  • Stay Length: 7 to 28 nights – $9.95 (see below for all applicable fees)
    • Cancel up to the day of arrival and receive a gift certificate in the amount of your deposit, less $9.95 reservation processing fee which includes RezGuard.
    •  
  • Stay Length: Groups – $75.00 fee per site cancelled (Any remaining balance returned as a gift certificate.)
    . RezGuard does not apply to group reservations.
    • All funds are forfeit if cancellation notice is received less than sixty (60) days for monthly sites.
    • $9.95 reservation processing fee is non-refundable. RezGuard does not apply to group reservations.


  • Stay Length: Monthly – $250 per each month cancelled (Any remaining balance returned as a gift certificate.) (see below for all applicable fees) 
    • All funds are forfeit if cancellation notice is received less than sixty (60) days for monthly sites.
    • $9.95 reservation processing fee is non-refundable. RezGuard does not apply to monthly reservations.

If you do not receive a cancellation confirmation or gift certificate please call 828-349-0412.

CANCELLATION PROCESSING FEES FOR CABINS:

Stay Length: 3 to 14 nights – $9.95  (see below for all applicable fees)

Cancel up to the day of arrival and receive a gift certificate in the amount of your deposit, less $9.95 reservation processing fee and any applicable taxes.

No shows will result in forfeiture of the entire reservation fee for any length of stay.

Gift certificates are valid for one (1) year from date of issue. Our automated system will send a cancellation confirmation as soon as it is processed. You will receive a second email with the gift certificate.

If you do not receive a cancellation confirmation or gift certificate please call 828-349-0412.

*Pricing and policies are subject to change at any time without notice.

*Pricing and policies are subject to change at any time without notice.

ADDITIONAL INFORMATION: CANCELLATIONS & REFUNDS

  • No refund after arrival, including but not limited to: early departure, ejection, voluntary site moves or any other reason.

  • No refund for unapplied discounts.

  • Cancellations due to illness or COVID follow normal cancellation rules.

  • Reservations made with gift certificates are non-refundable and non-transferable.

  • You may change your dates of stay for a reservation made with a gift certificate one (1) time for a $25.00 fee. No other changes are allowed.

  • Cancellations for reservations made with a gift certificate will result in forfeiture of all funds.

  • No shows will result in forfeiture of the entire reservation fee.

  • All changes and cancellations must be in writing to [email protected] with Cancel or Change in the subject from the original requestor. Phone calls, voicemail and texts will not be accepted.

PAYMENTS and DEPOSITS

All reservations require payment in full.

  • Monthly stays require a $400.00 deposit per month of expected stay as well as a $75.00 deposit for electric service.

  • All reservations must be secured with a credit card.

  • We no longer accept cash as payment for reservations or in the resort store.

    • All store purchases, firewood and propane will be charged to your site.

    • Your account will be settled and the paid invoice mailed to you the day of your departure.

    • Our laundry and vending machines accept exact change. There is a change machine in the laundry room available 24 hours a day, 7 days a week.

Call Us

828.349.0412

Email Us

[email protected]

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