Park Policies

Plan your next adventure here

PAYMENT AND CANCELLATION POLICIES

Payment Policy

  • Nightly and weekly reservations require non-refundable payment in full.
    Monthly reservations require non-refundable payment in full for the first month of stay.
  • All reservations must be secured with a credit card.
  • We are a cashless business except for our laundry facilities. Please plan accordingly.

Daily/Weekly RV Site and Cabin Reservations – Cancel Policy

  • Cancel anytime up to 1:00 pm on the day of arrival!
  • Cancellations are accepted through email only.
  • Gift certificates will be issued in the amount of the original payment less the reservation fee.

Monthly Reservations - Cancel Policy

  • Monthly reservations are non-refundable. No gift certificates will be issued.
  • Cancellations are accepted through email only.

Group Reservations - Cancel Policy

  • Group reservations are non-refundable. No gift certificates will be issued.
  • Cancellations are accepted through email only.

Cabin Reservation - Cancel Policy

  • Cancel anytime up to 1:00 pm on the day of arrival!
  • Cancellations are accepted through email only.
  • Gift certificates will be issued in the amount of the original payment less the reservation fee.

No Shows

  • No shows will result in forfeiture of the entire reservation amount.
  • No gift certificate will be issued.

Gift Certificates

Gift certificates are valid for one (1) year from the date of issue and are only good towards a future RV site or lodging reservation. Our automated system will send a cancellation confirmation as soon as it is processed. You will receive a second email with the gift certificate. If you do not receive a cancellation confirmation or gift certificate, please call 828-349-0412.

 

Reservations Not Eligible for Gift Certificates:

 

  • Reservations made within 24 hours of check-in.
  • Reservations made with gift certificates are non-refundable and non-transferable. Cancellations for reservations made with a gift certificate will result in the forfeiture of all funds.
  • Monthly reservations.

Additional Information

No gift certificates or credit will be issued for unapplied discounts once a reservation has been paid in full.

Cancellations due to illness or COVID follows normal cancellation policy.

All cancellations or changes must be in writing from the original requestor’s email to [email protected]. The subject must include Cancel or Change so that it is routed correctly. Phone calls, voicemail and texts will not be accepted.

During Your Stay: All purchases, including extra nights, store items, firewood and propane will be charged to the credit card on file.

 

Laundry: Our laundry machines accept exact change. There is a change machine in the laundry room available 24 hours a day, 7 days a week.

 

By booking a reservation at The Great Outdoors RV Resort, you acknowledge that there are no refunds for any reason and that in lieu of a security deposit, we may charge the credit card on file for incidentals and damages incurred during your stay.

The best rv resort in Franklin, North Carolina The Great Outdoors (logo)
Skip to content